We are proud of the items we carry at Kid Dynamo and stand by them. Here are our store policies:

RETURNS / EXCHANGES

  • We accept returns for items in the event they have any manufacturing flaws or defects.
  • We are happy to exchange clothing items for a different size.
  • Any item may be exchanged for another of equal value, or for store credit toward a future purchase.
  • Exchanges must be unused and in their original packaging.
  • We do not offer refunds, but are happy to issue store credit if you are unsatisfied with your purchase.
  • We do not offer exchanges or returns on sale items. All sale item purchases are final.
  • Unauthorized returns are subject to a 15% restocking fee.

INSTRUCTIONS FOR RETURNING / EXCHANGING AN ITEM

  • Our return label service is free of charge!
  • Contact us via email at returns@shopkiddynamo.com 
  • We'll need to know:
    1. the item(s) you are returning
    2. the item(s) you would like in exchange, including size(s)
    3. your current shipping address
    4. your daytime phone number
  • Via UPS, we will e-mail you instructions to print a return label and return the package.
  • Note: We cannot guarantee full store credit for returns delivered to us without the provided UPS return label. Returned items must be received within 2 weeks of delivery date.
  • When we receive your returned item(s) in their original condition, we will ship your exchange at no extra charge to you.
  • Returns and exchanges will be processed within 7-10 days of our receipt of the customer's returned package.

STORE CREDIT

  • In the event that you wish to exchange for an item of lesser value, we will issue you a credit for the difference in the form of a coupon code.
  • In the event that you wish to exchange for an item of greater value, please include a daytime phone number. We will need to contact you to securely obtain your credit card number. (We accept Visa or Mastercard.) We will hold items for you for 3 days while we attempt to contact you for this info.

Thanks again for shopping at shopkiddynamo.com!